Frequently Asked Questions

What makes a Maxi Chauffeur special?

Maxi chauffeur prides itself on providing a chauffeur service not found within the regular maxi taxi industry. Chauffeurs are more than happy to assist with your luggage, arrive on time, dress professionally and provide an open door service in our range of luxury and clean maxi vehicles.

 

Do I need to pre-book?

Yes Maxi Chauffeur transfer services must be pre-booked. Unlike Maxi Taxis, our vehicles cannot be hailed, as we are a chauffeur booking service. Online bookings are available and emergency bookings/enquiries can be directed to our office by calling: 0434 440 061.

Can I make an online Booking?

Yes, online bookings can be made via our online booking page.

Can I make a booking for someone else?

Yes, our online booking system allows you to enter the details of the passenger separate to your contact details.

How do I get a quote?

Online quotes can be accessed via our instant quote page 24 hours. If your specific suburb is not listed, please feel free to email your transfer details to: info@maxichauffeur.com.au or send your enquiry via our contact us page.

Who do we contact when we disembark our flight for an airport pickup?

Your chauffeur will send you an SMS (text) upon your flights arrival to assist in the meeting point. The SMS will detail the following:  Chauffeur name, Specific Location, Vehicle Colour/Model and Registration number. Upon confirmation of your booking, you will also be provided with your chauffeurs direct contact number.

 

What is meet-and-greet service?

A meet and greet service is when your chauffeur greets you inside the airport terminal with a name sign.

 

Is there a fee for meet-and-greet service?

Yes the additional charge is $11.00 for the Sydney International Airport Pick up. This covers the cost of signage and additional time required at the International airport terminal for the meet and greet.

 

What if I don’t see the chauffeur for my meet-and-greet service?

Please contact the chauffeur directly, or our afterhours office on 0434 440 061 (24hrs).

 

What forms of payment are accepted?

We accept payment by all major credit cards (3% surcharge applies), Cab Charge and by EFT.

When are payments due for services?

5 days prior to all transfers, if possible.

Can I set up a direct billing account?

Of course, you can request a corporate/direct billing account by sending an email to: corp@maxichauffeur.com.au. We understand all companies payroll procedures differ, so we are more than happy to discuss the best payment terms with you.

 

Are pets allowed inside vehicles?

Unfortunately no pets are allowed in our vehicles due to the leather interior.

 

Is there a charge if I need to make a stop?

We work on pre-booked routes, if the additional stop is outside that route and more than 5 minutes in waiting time is required additional charges will apply. Your chauffeur will discuss this with you if you wish to change the route on the day.

 

Is there a fee for waiting periods?

Maxi chauffeur offers the following complimentary waiting times:

  • Complimentary 15 Minutes waiting time for pick up from:
    • Suburbs
    • Domestic Terminal
    • International Airport (Please contact chauffeur once you have left customs).
  • Meet and Greet Service carries 40 Minutes waiting time for pick up from:
    • International Airport

If this time is exceeded we charge the following waiting times:

  • Luxury Sedan – $66.00 per hour or $33.00 per half hour.
  • Mini-Van – $88.00 per hour or $44.00 per half hour
  • Stretch Limousine – Additional Hourly Rate applies.
  • + Airport parking costs if applicable.

 

What is the minimum time required to make a reservation?

We prefer at least 5 days notice to ensure availability of the vehicle you require.

 

What are the hours of operation?

Transfers can be conducted within any 24 hour time frame.

Office is open from:

9.00am – 5.00pm Monday – Saturday

9.00am – 1.00pm Sunday.

 

Do you provide child safety seats?

Yes, we can provide Rear Facing Child Seats, Forward Facing Child Seats and Booster seats for $10.00 hire per seat.

What vehicles do you offer for hire?

Please refer to our Fleet Page

Are your vehicles insured?

Yes, all our vehicles are insured.

What if I forget something in a vehicle?

Our vehicles are always inspected after each transfer, if an item is located after your transfer, you will be notified by telephone or email.

Can I book a limousine per hour?

Yes hourly rates are available for special events or corporate transfers. The following rates apply for Sydney CBD/Metro.

  • Luxury Sedan – $90.00 per hour
  • Mini-Van (7 seater) – $110.00 per hour.

Minimum two hours hire required.

What is your cancellation policy?

From Scheduled transfer date:

– Minivans and Luxury Sedans require 72 hours notice for a full refund.

– Stretch limousine cancellations require two weeks’ notice for a full refund.

– Rescheduled transfers are possible for Luxury Sedans and Mini-vans, if at least 24hrs notice is provided.

-Cancellations made outside these timeframes will carry a full fare cancellation.

*In the event of a flight being cancelled on the day of your scheduled airport pick up, we are happy to accommodate your transfer for a future time/date, provided we are advised of this and the new flight details are provided in a timely manner.

What if my flight is delayed, will I be charged waiting time?

No, our chauffeurs will monitor the flight arrivals board, so they will be aware of any unexpected delays. If your flight is delayed, then our chauffeurs will simply adjust their arrival time to match that of your flight in real time. The complimentary waiting time commences once your flight has physically touched down in Sydney Airport.